Frequently Asked Questions

We ship to all 50 U.S. states. 

We also deliver to many international destinations (please refer to the list below).

Europe (31 countries): Albania, Austria, Belarus, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Moldova, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Faroe Islands, Greenland, Saint Helena, Saint Martin, Vatican City

Americas (23 countries/territories): Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Canada, Caribbean Netherlands, Cayman Islands, Chile, Costa Rica, Curaçao, Ecuador, El Salvador, Falkland Islands, French Guiana, Grenada, Guadeloupe, Mexico, Peru, Saint Kitts and Nevis, Saint Lucia, Sint Maarten, Turks and Caicos Islands, U.S. Minor Outlying Islands

Asia & Middle East (5 countries): Malaysia, Maldives, Saudi Arabia, United Arab Emirates, Vietnam

Oceania (6 countries/territories): Australia, Fiji, New Zealand, Norfolk Island, Papua New Guinea, French Polynesia, French Southern Territories

Africa (1 country): Cape Verde

• Standard (Domestic): $10.00 — estimated delivery 3–7 business days.
• Express (Domestic): $19.99 flat rate — estimated 3–4 business days depending on location.
• International orders:
  Shipping costs, duties, and taxes for international orders are calculated at checkout. Delivery times vary by country —  estimated delivery 7–30 business days.

Tip for large buildings or complexes:If you live in a high-rise, apartment, or multi-unit complex, we recommend choosing Express Shipping. Express carriers like DHL, often deliver directly to your door, whereas standard shipping via USPS may be left in a central mail area or parcel room, which can increase the risk of lost or stolen packages.

To ensure smooth delivery, consider: Knowing the location of your building’s parcel lockers or mailroom and/or notifying your doorman or building staff of an incoming package.

*An order processing time of 1–2 business days applies before shipping. Same-day dispatch is not guaranteed. MDAiRE Skincare is not responsible for any carrier delays that result in extended delivery times.

Most orders are processed within 1-2 business days, provided all of the items in your order are in stock and the payment is verified. 



Please Note:
MDAiRE Skincare doesn’t process orders during holidays or weekends. Shipping and processing may take longer during holiday, promotional periods, or high demand periods. Thank you for your patience.

Once your order has shipped, you will receive a confirmation email or text containing a link to your tracking information.

If you have lost the email or text and/or have further questions about shipping and delivery of your order, please contact us at hello@mdaire.com with your order number so we can assist you.

Once your order ships, you’ll receive a tracking link via email or SMS.
We strongly encourage selecting our Shipping Protectionin your cart before checkout. This protects against lost, stolen, or damaged shipments, and packages marked as “lost in transit”.

If your tracking shows "Delivered" but you cannot find the package, we suggest you reach out to the courier.  We ask that you wait at least 3 business days after it has been lost or stated as delivered before reaching out to us.

MDAiRE is not responsible for packages marked "Delivered" but lost, stolen, or misdelivered unless Shipping Protection was purchased. MDAiRE is also not responsible for packages with incorrect shipping addresses provided by the customer.

Address Correction: Customers must ensure their address details are correct before placing an order. To update the shipping address, contact us within 12 hours of purchase at hello@mdaire.com with your order number and the correct address. Once shipped, changes cannot be made. If the order is delivered to the incorrect address there will be no refund provided. Returned packages may result in a refund minus shipping costs.

Order Correction: If you need to modify an order after placing it, contact us within 12 hours of purchase at hello@mdaire.com. After an order has shipped, we cannot make changes to your order.

Unopened, unused products may be returned within 30 days of delivery for a refund to your original payment method. 

• We only accept the return of products originally purchased through the mdaire.com website. For products purchased from our authorized partners, please contact them directly regarding your return.
• Returned items are subject to inspection. All printed materials, promotional items, accessories, and any original product packaging must be returned unaltered or damaged. If you received a free gift with purchase, the gift must be included in the return, otherwise the cost of the free item will be deducted from the refund.
• MDAIRE is not responsible for return packages that may be lost or damaged in transit.
• Repeated return requests are subject to review. We reserve the right to deny multiple refunds to an individual who has repeatedly returned products.
• Returns that do not meet all policy criteria will not qualify for a refund.
• Refunds exclude original shipping & handling, restocking fees, and return shipping costs.
• International purchases are not eligible for refunds or returns.

Prior authorization is required for all returns. Email hello@mdaire.com with your email and order number. We’ll issue a return authorization and label. You have 10 days from authorization to ship the item back.

Allow up to 7 business days for processing once the return is received and inspected at our fulfillment center. You will receive an email notification when your refund is issued.

*Refunds exclude original shipping & handling, restocking fees, and return shipping costs.

If you receive damaged or defective products, we are happy to issue a replacement within 15 days from the date of delivery. Please contact our customer service at hello@mdaire.com so we can resolve this for you promptly. Please have your order number, a description of the damage as well as a picture/video to share with our team.

*We recommend checking each item, once your order arrives to make sure they work and weren't damaged during the shipping process.

Everyone’s skin is unique, and reactions to new products can happen, especially when introducing active ingredients. Redness, dryness, tingling, acne, or breakouts can be typical as your skin adjusts, especially during cellular turnover or when impurities are brought to the surface.

Please ensure you’re using the product as directed and check for compatibility with other products in your routine. Reading the ingredient list can also help identify potential sensitivities. All of our products are formulated with non-comedogenic ingredients and are generally suitable for all skin types.

While we do not accept returns on used products, we’re here to help! Contact us to troubleshoot and find the best solution for your skin.

We’re unable to apply discounts retroactively. This includes orders placed just before a promotional period begins or after it has ended. To make the most of our deals, we recommend keeping an eye on our website and marketing materials for upcoming promotions.

Some of our promotions are exclusive to one-time purchases and may not apply to subscription-based purchases. These details are typically outlined on our website and in our marketing materials, so you’ll always know where the promotion applies. Many of our discount codes are deactivated during promotional times.

For details on our latest promotions, check our homepage, sign up for email newsletters, or follow us on social media for real-time updates.

 Each product page includes a full ingredient list, "How to Use" instructions, and key benefits.

All MDAiRE products are cruelty-free and formulated without parabens, phthalates, or synthetic fragrance. We recommend introducing new products gradually and following all usage directions provided.

Please note that individual skin responses may vary. When incorporating new products, particularly those containing active ingredients, it is common to experience temporary redness, dryness, mild tingling, or small bumps as the skin acclimates. These are typical signs of skin adjustment and generally subside with continued use.

Many MDAiRE formulations are designed to support cellular turnover, draw out impurities, and renew the skin’s surface. As a result, some users may experience initial sensitivity or breakouts that resolve over time with consistent application.

If irritation persists, discontinue use and review your application method or frequency. You may need to introduce products more slowly or adjust your regimen.

For further assistance, please contact our customer care team. We are happy to help assess your experience and provide personalized guidance.

 We do not recommend RXR Retinol Serum during pregnancy or breastfeeding. For other products, consult your physician.

Here are some helpful hints to avoid pilling while using our products

• Wait a few moments between each product application.
  
• Apply from thinnest to thickest texture.
  
• Use moderate amounts; heavier layers increase pilling risk.
  
• Pat instead of rubbing when applying.
  
• Regular gentle exfoliation recommended.
  
• Adjust for temperature and humidity.

It’s completely normal for our Vitamin C-FK to change color over time. The serum starts clear and gradually darkens as the L-ascorbic acid naturally oxidizes. This color change is expected and does not affect its performance until it becomes a dark brown (similar to the color of a sunless tanner). At that point, it’s best to discard the product, as it’s no longer fully effective.

All of our bottles and boxes include expiration dates, and we recommend discarding Vitamin C-FK within four months of opening. This ensures maximum potency, as daily use exposes the serum to small amounts of air over time.

Microencapsulated RXR Retinol minimizes irritation. Introduce slowly and pair with a gentle hydrator.

Pump counts are approximate and may vary slightly depending on individual usage technique and storage conditions.

• All Minis and the ECM Eye Complex 15ml: 50-55 pumps
• Vitamin C-FK Complex and RXR Retinol Anti-Aging Serum 30 ml: 100-110 pumps
• Neck Tyte-R and NMF Hydrator Barrier Repair 50ml: 170-180 pumps
• Bio-Cleanse 5.5 Facewash: 800-850 pumps

Consistency is the key to visible, lasting results and Subscribe & Save makes it effortless. When you subscribe, your MDAiRE essentials are delivered on your schedule, so your routine stays uninterrupted and your skin continues to thrive.

Here’s why our customers love subscribing:

• Effortless Consistency: Maintain your results without missing a step in your regimen.Your products arrive on the cadence you choose—no risk of interruption, no need to reorder manually, so you stay perfectly on track.
• Exclusive Savings: Receive preferred pricing on every subscription order, with 5-10% off.
• Flexible Scheduling: Choose your delivery frequency and the date of shipment. You can adjust, skip, or cancel after 2-billing cycles.
• Rewards + Cash-Back: Every order builds your “Beauty Bucks”. Depending on your subscription streak, you’ll earn 3 %–6 % cash-back credit toward future subscriptions—and after certain streak milestones, receive complimentary gifts. 
• Priority Access: Subscribers are the first to know about product restocks, new launches, and limited releases.
• Dermatologist Formulated & Thoughtfully Delivered: Backed by science, always on hand when you need it

All subscribe & Save orders are discounted up to 10%. You will receive the same product automatically at your chosen frequency. A minimum commitment of two cycles applies, your original order and your next delivery.

If you have any questions, reach out to us at hello@mdaire.com.

1. Go to Subscriptions and click "Manage your subscriptions." 

2. Log in to your account with the email you placed the order under. You will receive a code by email (check spam folder) or text.

3. Click “View and manage order”. 

• You can choose to send the order early by “Send Now”, you can reschedule when the order ships by choosing “More Actions” then choose “Reschedule” or “Skip”. 
• For address and payment information scroll down to “Order details”.
• If you would like to change only one item, you can click on that product on the main subscription page, and “Swap for a different product” or change the “frequency for that particular item. 
• If you need help or have questions, reach out to us hello@mdaire.com and we can help you set up a subscription schedule that works for you. 

Yes, payment details are securely stored and charged automatically for each of these deliveries based on the date and frequency you choose. It is important to note that our customer service team doesn’t have access to your payment information and you will have to login into your account if you need to update payment information.

Every purchase earns Beauty Bucks, a credit that can be applied toward future subscription orders.
If you don’t yet have a subscription, your Beauty Bucks will accumulate and be ready to use once you join Subscribe & Save. The credit will automatically apply toward your next shipment once your subscription is active.

For our Subscribe & Save customers, your rewards grow with consistency. Based on your subscription streak (consecutive shipments), you’ll earn 3%–6% cash-back credit towards your next subscription order.

You’ll also receive complimentary gifts on your 3rd, 6th, and 9th shipments as a thank you for your continued commitment to your MDAiRE skin routine.

If you don’t yet have a subscription, you must purchase a subscription and then the credit will automatically apply toward your next shipment once your subscription is active.

For our Subscribe & Save customers, your credit will be automatically applied to your next subscription order.

 Yes, clinics, spas, and skincare professionals are welcome.

Please contact us at: becky@mdaire.com

• Provide your name, company name, and job title.
• Let us know which of our products you're interested in. 
• Please allow 1-3 business days for a response from our team.