Frequently Asked Questions

We currently ship to all 50 United States. We have recently expanded to shipping to some international countries. The international countries we are shipping to are: 



Canada, France, Germany, Ireland, New Zealand, United Kingdom, Antigua & Barbuda, Argentina, Aruba, Austria, Bahamas, Belgium, Belize, Bermuda, Bolivia, Brazil, British Indian Ocean Territory, British Virgin Islands, Cape Verde, Caribbean Netherlands, Cayman Islands, Chile, Costa Rica, Curaçao, Denmark, Ecuador, El Salvador, Falkland Islands, Faroe Islands, Fiji, Finland, French Guiana, French Polynesia, French Southern Territories, Greece, Greenland, Grenada, Iceland, Malaysia, Maldives, Moldova, Netherlands, Norfolk Island, Norway, Papua New Guinea, Peru, Portugal, Saudi Arabia, Sint Maarten, Slovakia, Slovenia, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, Sweden, Switzerland, Turks & Caicos Islands, U.S. Outlying Islands, Vietnam, Estonia, United Arab Emirates, Italy 

We offer $10.00 standard shipping on all domestic orders. Standard Shipping should arrive in 2-7 business days* 



Need your package sooner? We offer Express shipping domestically for a flat rate of $16.99. Express Shipping should arrive in 3-4 business days depending on location.

MDAiRE Skincare isn’t responsible for lost or stolen packages in most cases. We now provide Shipping protection at checkout. This will cover the package if it is lost, stolen or damaged during transit. Please email us at hello@mdaire.com if this has happened. 



All international orders will be charged shipping, duties and taxes at checkout and this will vary based on country of origin.

 ***All orders require a processing period of 1-2 business days before shipping. MDAiRE Skincare does not guarantee same-day shipping. MDAiRE Skincare is not responsible for any carrier delays that result in extended delivery times.**


For additional information, please contact us at our email: 
Hello@mdaire.com

Most orders are processed within 1-2 business days, provided all of the items in your order are in stock and payment is verified. 



Please Note: 
MDAiRE Skincare doesn’t process orders during holidays or weekends. Shipping and processing may take longer during holiday, promotional periods or high demand periods. Thank you for your patience.

Once your order has shipped, you will receive a confirmation email or text at the email address or phone number you provided during checkout containing a link to your tracking information. If you have lost the email or text and/or have further questions about shipping and delivery of your order, please contact us at hello@mdaire.com with your order number so we can assist you.

If your tracking information indicated your package has been delivered, but you are unable to locate it, we ask that you wait at least 3 more business days before reaching out to us. Some carriers will mark packages as delivered before they arrive, and most missing packages will show up within our standard delivery time frame. MDAiRE isn’t responsible for lost or stolen packages. We do offer Shipping protection at checkout. This will protect your package in the event that it is lost/stolen/damaged during check out. Please reach out to use at hello@mdaire.com with any concerns.

Thank you so much for choosing MDAiRE for your skincare needs. We strive to provide efficient and reliable shipping services to ensure your awesome products reach you in a timely manner. Please review our shipping policy for details on delivery times, costs, tracking and more.

Shipping Methods and Delivery Times: We utilize a few different carriers and attempt to get your products to you as soon as possible. Generally, our skincare arrives sooner rather than later, but typically our shipping times are as below:


• USA Delivery: Standard Shipping: 2-7 business days.
• Express Shipping: 3-4 business days.
• International Delivery: 7-30 business days.
  


Shipping Locations: Our warehouse is in Columbus, Ohio.


• We ship to all 50 States
• We also ship to the following international countries: Canada, France, Germany, Ireland, New Zealand, United Kingdom, Antigua & Barbuda, Argentina, Aruba, Austria, Australia, Bahamas, Belgium, Belize, Bermuda, Bolivia, Brazil, British Indian Ocean Territory, British Virgin Islands, Cape Verde, Caribbean Netherlands, Cayman Islands, Chile, Costa Rica, Curaçao, Denmark, Ecuador, El Salvador, Falkland Islands, Faroe Islands, Fiji, Finland, French Guiana, French Polynesia, French Southern Territories, Greece, Greenland, Grenada, Iceland, Malaysia, Maldives, Moldova, Netherlands, Norfolk Island, Norway, Papua New Guinea, Peru, Portugal, Saudi Arabia, Sint Maarten, Slovakia, Slovenia, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, Sweden, Switzerland, Turks & Caicos Islands, U.S. Outlying Islands, Vietnam, Estonia, United Arab Emirates, Italy
  


Shipping Costs:


• Domestic Orders: $10.00 for standard shipping, $16.99 for express shipping.
• International Orders: Shipping, duties, and taxes calculated at checkout based on destination. Please enter your address on the checkout page to know the shipping cost for your chosen destination.

Order Processing Times:


• Most orders are processed within 1-2 business days, excluding holidays and weekends.
• Processing times may be longer during holiday or promotional periods.
  Tracking Information:

  
• Once your order is shipped, we will provide tracking information via email or SMS for you to monitor the delivery status of your package as it comes to you.

Delayed Packages:


• While we aim for prompt delivery, delays may occur occasionally due to factors beyond our control. Please contact our support team if you have concerns about the delay, and we will assist you in tracking your package. Please keep an eye on your tracking and if you're concerned about the delay, just get in touch with our team so we can investigate this for you. We're happy to help and follow this up for you.
  

Incorrect Addresses:


• If you realize you've entered an incorrect address during checkout, please notify our support team immediately with your order number and the correct address. We will attempt to intercept the package and make necessary changes if possible.
• The package may be returned to us as undeliverable. If this happens  we will reship it to the corrected address upon receipt.
• It may also be possible for you to intercept or collect your package. However, if you are unable to do so, MDAIRE will not be able to refund or replace the products. Our team would still like to help you as much as we can, so please do get in touch asap  so that we are aware of the situation and we'll see what we can do.

Missing or Lost Packages:


• There are several reasons why a package gets lost or can no longer be tracked. If your tracking does not update, just get in touch with our support team so that we can follow this up for you.
• If the package has been delivered to you, but you have not received it, you will need to contact the shipping company that delivered your item and you may also report your missing package. Also, remember to check your own residence and with your neighbors just in case it was left in an unusual place. The tracking will often indicate the location where the package was left. MDAiRE is not able to offer a refund on a package that was delivered, but not received, but we are happy to be involved and please email so that we can also follow this for you.
• If you selected Shipping Protection at checkout we will be able to file a claim for you with the carrier and reship your products.

Prior authorization is required for all returns. You will reach out to our team at hello@mdaire.com with the email address and order number to initiate your return. We will issue you a printable return label to use and you will have 10 days to get the returned product in the mail.

Once the return products arrive back to our warehouse, please allow 7 business days for processing. We will send an email once the return has been processed/refunded.

Everyone's skin is unique and sometimes reactions to new product can occur. Please know that this is fairly typical when introducing your skin to new products, especially active ingredients.
When you begin using a new product, or regimen, your skin can acclimate to new ingredients in a variety of ways. Redness, drying of the skin, acne and tingling can all be very common responses to unfamiliar or new ingredients.

Many of our products extract skin impurities and bring them to the surface, or encourage cellular turnover -this can cause breakouts in the beginning stages, but will quickly resolve itself after continued use.

There is also a chance that you could be using the product incorrectly, or be using two products that are not suitable together. Please contact us so we can help you determine the issue you may be facing.

If we can’t find a solution, we will honor our 30 day return/refund policy.

At MDAiRE™, we are dedicated to exceeding the expectations of our customers through exceptional products and dedicated customer service. We stand firmly behind our commitment to provide customers with the most effective and highest quality skincare products available. 


We hope you love our products! However, if you find that your MDAiRE™ product(s) are not perfect for your skin, a 30-day money-back guarantee is offered on most MDAiRE ™products purchased from www.mdaire.com for all domestic delivered orders.



*Please note, refund will exclude all original shipping and handling charges, as well as any costs incurred for return shipping. Refund will only be made to the original credit card used to purchase the returned product *. 



Unfortunately, our products are non-returnable/refundable for international customers.

IMPORTANT INFORMATION REGARDING RETURNS

Prior authorization is required for all returns. You will reach out to our team at hello@mdaire.com with the email address and order number to initiate your return.

We will issue you a printable return label to use and you will have 10 days to get the returned product in the mail.

We only accept the return of products originally purchased through the mdaire.com website. For products purchased from our authorized partners, please contact them directly regarding your return.

Returned items are subject to inspection. All printed materials, promotional items, accessories, and any original product packaging must be returned unaltered or damaged. If you received a free gift with purchase, the gift must be included in the return, otherwise the cost of the free item will be deducted from the refund.

MDAIRE is not responsible for return packages that may be lost or damaged in transit.
Repeated return requests are subject to review. We reserve the right to deny multiple refunds to an individual who has repeatedly returned products.

Returns that do not meet the policy criteria will not qualify for a refund.- your products may be used, however we do not accept empty bottles.

We do not accept any product returns, exchanges, or refunds after 30 days from the date of purchase.

Refunds will exclude all original shipping and handling charges, as well as any costs incurred for return shipping.

DAMAGED OR DEFECTIVE PRODUCTS
If you receive a damaged or defective products, we are happy to issue a replacement within 15 days from the date of purchase. Please contact our customer service at hello@mdaire.com so we can resolve this for you promptly. 



Please have your order number, a description of the damage as well as a picture to share with our team.

Each of our product pages has a full ingredient list available. This information is below . Here you will also find helpful how to use information as well as highlighted benefits for each product.

All of our products are cruelty free and made of clean ingredients. We don’t use parabens, unnatural fragrance or phthalates in our products. 



It is important to note that everyone’s skin is different. Sometimes reactions to new products can occur. Please know that this is fairly typical when introducing your skin to new products, especially strong active ingredients. When you begin using a new product, or regimen, your skin can acclimate to new ingredients in a variety of ways. Redness, drying of the skin, small bumps, and tingling can all be very common responses to unfamiliar or new ingredients.
Many of our products extract skin impurities and bring them to the surface, encourage cellular turnover, and support your skin in new ways. This can cause breakouts or sensitivity in the beginning stages, but will quickly resolve itself after continued use.

There is also a chance that you could be using the product incorrectly, or need to more slowly introduce the products to your skin. 



Skin is our passion! Please contact us so we can help you determine the issue you may be facing and work towards soltuions!

We do not recommend that you use or RXR Retinol Anti Aging Serum during pregnancy or breast feeding. The rest of our product line SHOULD be considered safe for use during pregnancy, however we HIGHLY advise you to speak to your individual doctor and share the ingredient lists with them. They know you and your babies specific situation and can advise you the best.

Absolutely! We formulated these products to mix and match with other products seamlessly. If you have any questions about your current routine and how to incorporate MDAIRE products please reach out to us at hello@mdaire.com and we can make sure that you aren’t going to be at risk for irritation/sensitivity or over lapping products in a way that may not be as beneficial.

Is it Ok to use your products under makeup and sunscreen?

Absolutely! Here are some helpful hints to avoid pilling while using our products alone or in combination with other skincare produts. 


1. Wait Between Products : Give each product enough time to fully absorb into your skin before applying the next one. This can vary from a few seconds to a couple of minutes depending on the product's texture and composition.

1. Apply Thinnest to Thickest: Start with the lightest or thinnest products like serums and work your way up to thicker creams or oils. This helps in better absorption and reduces the chances of pilling. Remember we recommend our Vitamin C-FK to be the first product that you layer in your routine.
2. Less Product: Sometimes, using too much product can cause pilling because the skin can only absorb so much. Often with skincare and makeup, a little often goes a long way.
3. Pat, Don’t Rub: When applying products, gently pat them into your skin instead of rubbing. This method helps the product absorb better and can prevent pilling.
4. Exfoliate Regularly: Regular exfoliation removes dead skin cells and creates a smoother surface for product application. However, be careful not to over-exfoliate as it can lead to irritation.
5. Temperature and Humidity: Environmental factors like high humidity can affect how products absorb into your skin. Adjust your routine as necessary depending on the climate you are in.
6. Review Your Routine: If pilling continues to be a problem, review your skincare routine to see if you can simplify it or if certain products are necessary. Sometimes, using fewer products can be just as effective and reduce pilling issues.
   


If you are still having trouble please email us at hello@mdaire.com for a more thorough review of your routine and some problem solving!

Why Should I use Vitamin C? How is your product different?

By integrating Vitamin C into your morning routine, you shield your skin from the harmful effects of UV rays and pollution, known for triggering free radicals. Moreover, Vitamin C contributes to skin brightening and rectifies uneven skin tone. Its antioxidant properties combat collagen breakdown, unveiling a revitalized and more youthful complexion.



Our Vitamin C-FK Brightening Complex has a 15% Vitamin C blend with 12.5% L ascorbic acid. L- ascorbic acid is the most impactful derivative for the skin with respect to anti-aging, collagen and elastin synthesis, and cellular renewal. It is hard to formulate and engineer because it is highly labile and unstable. When the correct vehicle delivery systems and stabilization technology is utilized it can have the biggest effect- and that is what we have mastered in our formulation.

Can I still use my Vitamin C if it turns yellow?

Given it’s fragile nature, L-ascorbic acid is prone to oxidation upon exposure to light, heat, or air leading to eventual discoloration over time. Our Vitamin C-FK Brightening Complex starts out as clear or light yellow in color. Over time the color can change to a darker yellow. This means that it was formulated less than a year ago and stored properly. It is still effective and safe to use. Thankfully, Vitamin C maintains much of it’s effectiveness during the inital stages of oxidation, ensuring it remains both beneficial and safe for use. 
If your Vitamin C-FK is dark brown in color it has oxidized and will not be as effective. You will note that there is an expiration date on the bottom of your bottle. This date should be taken into consideration. 
If you have any questions about the color of your Vitamin C-FK serum please email us at hello@mdaire.com

Is flaking or irritated skin normal with use of a retinol?

Our RXR Retinol is microencapsulated in a lipid to ensure that it gets to where it needs to in the deeper levels of the skin and is able to do so with minimal irritation for most people. However, every reacts differently to retinol. The first step is to introduce any retinol into your routine slowly and to make sure you are using a skin barrier strengthening hydrator. Slowly increase your usage until you find a schedule that works for you.

When you purchase an auto replenishment you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select at checkout . You will save 10% on all products on auto replenishment. You will be able to edit your subscription products and delivery schedule at any time.

Your payment details will be stored securely and you’ll be charged for each of these deliveries based on the date and frequency you choose. It is important to note that our customer service team doesn’t have access to your payment information and you will have to login into you account if you need to update payment information.

What are the benefits to auto replenishment?

Consistency is key with skincare. You don’t have to worry about running out of your favorite products and you can rest easy knowing that you can receive your products on the schedule that works best for you. Plus you save 10% on your auto replenishment deliveries.

How do I manage my auto replenishments?

You will want to login into you account by clicking here: https://www.mdaire.com/account/login. You will see a button that says manage your subscriptions seem here: You will then be taken to this page where you will provide the email used when you signed up: You will receive a code via email and enter it on this page .....

Step 1

You will then be taken to this page where you will provide the email used when you signed up:

Step 2

Once you are emailed the code you will enter it here:

Step 3

Once you are emailed the code you will enter it here:

Step 4

You can then use the top navigation bar to see all active subscriptions, upcoming orders, or update payment or address information.

What if I have more questions?

Please don’t hesitate to email us at hello@mdaire.com if you need additional help with your auto replenishments.

More than just amazing ways to earn beauty points! This is our loyalty program! You can earn points by making purchases as well as sharing on social media, having a birthday and referring friend! Then you can redeem these loyalty points for cash discounts to use on our online store. Several times through out the year we have promotions and product launches available only to our Beauty Rewards members!

You should utilize the light blue rectangular box on the bottom right of your screen to sign up or login and see your program.

When do my points expire?

Your points will expire 1 year after you have earned them.

What will I use the points towards my next purchase?

Once you decide to cash in your beauty points for a reward, you will be given a code to use a check out to apply your discount. You can use this toward subscription or one time purchases on the website with a cart value of $100 or greater.

What if I have more questions?

Don’t hesitate to reach out to use at hello@mdaire.com

We do! We are excited to work with a variety of clinics, spa’s and providers to share MDAiRE skincare products.

Please contact us at: becky@mdaire.com

• Provide your name, company name, and job title.
• Let us know which of our products you're interested in. 
• Please allow 1-3 business days for a response from our team.