Shipping policy

Shipping & Delivery

Where do you ship?

We ship to all 50 U.S. states. 

We also deliver to many international destinations (please refer to the list below).

Europe (31 countries): Albania, Austria, Belarus, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Moldova, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Faroe Islands, Greenland, Saint Helena, Saint Martin, Vatican City

Americas (23 countries/territories): Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Canada, Caribbean Netherlands, Cayman Islands, Chile, Costa Rica, Curaçao, Ecuador, El Salvador, Falkland Islands, French Guiana, Grenada, Guadeloupe, Mexico, Peru, Saint Kitts and Nevis, Saint Lucia, Sint Maarten, Turks and Caicos Islands, U.S. Minor Outlying Islands

Asia & Middle East (5 countries): Malaysia, Maldives, Saudi Arabia, United Arab Emirates, Vietnam

Oceania (6 countries/territories): Australia, Fiji, New Zealand, Norfolk Island, Papua New Guinea, French Polynesia, French Southern Territories

Africa (1 country): Cape Verde

What are the shipping options?

  • Standard (Domestic): $10.00 — estimated delivery 3–7 business days.

  • Express (Domestic): $19.99 flat rate — estimated 3–4 business days depending on location.

  • International orders: Shipping costs, duties, and taxes for international orders are calculated at checkout. Delivery times vary by country —  estimated delivery 7–30 business days.

Tip for large buildings or complexes:

If you live in a high-rise, apartment, or multi-unit complex, we recommend choosing Express Shipping. Express carriers like DHL often deliver directly to your door, whereas standard shipping via USPS may be left in a central mail area or parcel room, which can increase the risk of lost or stolen packages.

To ensure smooth delivery, consider: Knowing the location of your building’s parcel lockers or mailroom and/or notifying your doorman or building staff of an incoming package.

 *An order processing time of 1–2 business days applies before shipping. Same-day dispatch is not guaranteed. MDAiRE Skincare is not responsible for any carrier delays that result in extended delivery times.

How quickly will you ship out my order?

Most orders are processed within 1-2 business days, provided all of the items in your order are in stock and the payment is verified. 



Please Note: 
MDAiRE Skincare doesn’t process orders during holidays or weekends. Shipping and processing may take longer during holiday, promotional periods, or high demand periods. Thank you for your patience. 

How can I track the status of my order?

Once your order has shipped, you will receive a confirmation email or text containing a link to your tracking information.

If you have lost the email or text and/or have further questions about the shipping and delivery of your order, please contact us at hello@mdaire.com with your order number so we can assist you. 

What about Lost or Missing Packages? Once your order ships, you’ll receive a tracking link via email or SMS. We strongly encourage selecting Shipping Protection in your cart before checkout. This optional coverage protects against lost, stolen, or damaged shipments, including packages marked as “lost in transit.”

If Shipping Protection was added to your order, our team can file a claim on your behalf to request a refund or replacement from the courier or insurer. Please note that all claims are subject to review and approval by the courier or insurance provider, and reimbursement is not guaranteed.

If your tracking shows “Delivered” but you cannot locate the package, we recommend reaching out directly to the courier first. Please wait at least 3 business days after the package is marked as lost or delivered before contacting us.

MDAiRE is not responsible for packages marked “Delivered” but lost, stolen, or misdelivered unless Shipping Protection was purchased. MDAiRE is also not responsible for packages with incorrect shipping addresses provided by the customer.

Address or Order correction?
Address Correction: Customers must ensure their address details are correct before placing an order. To update the shipping address, contact us within 12 hours of purchase at hello@mdaire.com with your order number and the correct address. Once shipped, changes cannot be made. If the order is delivered to the incorrect address there will be no refund provided. Returned packages may result in a refund minus shipping costs.

Order Correction: If you need to modify an order after placing it, contact us within 12 hours of purchase at hello@mdaire.com. After an order has shipped, we cannot make changes to your order.